A company’s level of customer service really depends on the quality of their employees. A company cannot say they provide excellent service without keeping their staff in mind.
We check our smartphones frequently, we set it down, and then we check one more time just to make sure we have no new messages. We know that we do this, and most of us do it often. But this behavior is causing problems that trickle through our entire society and culture. Daniel Midson Shortreminds us to put our phones down and pay attention. His video explains why.
One day at work, I asked my boss what I thought was an innocent question, “Hey, what time does the meeting start?” My boss replied, “DIDN’T you read the memo?” Yes, in fact I had. I had read all 7 memos sent that day, and each had a different time for when the meeting started — each made sure to bury those times in an endless mass of text. What could have been a 5-second informative response turned into 5-second condescending passive-aggressive non-answer.