TechCrunch: Alibaba to help Salesforce localize and sell in China

Salesforce, the 20-year-old leader in customer relationship management (CRM) tools, is making a foray into Asia by working with one of the country’s largest tech firms, Alibaba. Alibaba will be the exclusive provider of Salesforce to enterprise customers in mainland…

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Motley Fool: How Salesforce Is Seeding Growth for Zendesk

A look at the suite of products offered by Zendesk (NYSE:ZEN) lately makes it clear that the company wants to provide much more than customer support — technology once known as help desk software. There’s Zendesk Connect for data-driven email marketing; Zendesk Explore…

TechCrunch: Startups Weekly: Will the real unicorns please stand up?

Hello and welcome back to Startups Weekly, a newsletter published every Saturday that dives into the week’s noteworthy venture capital deals, funds and trends. Before I dive into this week’s topic, let’s catch up a bit. Last week, I wrote…

TechCrunch: AI has become table stakes in sales, customer service and marketing software

Artificial intelligence and machine learning has become essential if you are selling sales, customer service and marketing software, especially in large enterprises. The biggest vendors from Adobe to Salesforce to Microsoft to Oracle are jockeying for position to bring automation…

TechCrunch: Oracle adds more AI features to its suite of sales tools

As the biggest sales and marketing technology firms mature, they are all turning to AI and machine learning to advance the field. This morning it was Oracle’s turn, announcing several AI-fueled features for its suite of sales tools. Rob Tarkoff,…