Entrepreneur: The $62 Billion Reason to Improve Your Customer Experience

There’s a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things. October 5, 2018 6 min read Opinions expressed by Entrepreneur contributors are their own. Seven hundred and…

The Right Way to Deal with Negative Online Reviews

Nobody likes to get a bad review. If you’re in business, though, a bad review online does more than just hurt your feelings. It can hurt your business. Half of U.S. consumer routinely check online reviews before making a purchase decision, according to a Pew Research study.