There are three things that drive results, Managing your Expectations, Performance Management, and Accepting Change.
“A manager is not a person who can do the work better than his men; he is a person that can get his men to the work better than he can” – Frederick Smith Founder and CEO of FedEx
If somebody called your business to ask a question about a product, would you put them on hold for 5 minutes? An hour? Ten hours?
I’ve had a bunch of different jobs, and I’ll be honest: by this point, about 13 years into working, I oftentimes have no idea what strategy even is. I know that senior leaders of companies typically have a couple of big meetings (“off-sites”) per year and they hammer out some “go-to-market” strategies and the like — although those are often created in a vacuum, away from the people who actually have to execute on the ideas — but at most jobs, daily tasks seem to matter way more than any concept of strategy, even for senior executives.